At Flow are committed to protecting your personal data without wrongful misuse of the data.
We collect your personal data primarily to deliver and improve the service, products, and experiences that you and our customers expect from us.
Personal data is defined in a variety of ways. To preserve your privacy and information, we define personal information as any information that could be used to identify you or another individual.
Clear Overview of Privacy principles
At Flow we:
Legal basis for collecting personal data
We collect data that helps us achieve our purpose which is set out in the following sections, we only do this when we have a legal basis to do so, which is under Article 6 of the GDPR. We ensure we are compliant with all relevant laws and regulations within the UK.
Who is responsible for managing my information?
Flow is solely responsible for all personal information when you use our website and our app. We are wholly committed to ensuring that your personal information is protected and never misused.
How do we protect your personal information?
Flow is committed to ensuring your personal information is not misused in any form. However, we all know that no form of Internet transmission or electronic storage can be guaranteed to be 100 per cent safe. As a result, we cannot guarantee your personal information's complete security.
Our eCommerce company in use: Shopify ensures the security and integrity of their platform and uses up-to-date technology to ensure the safety of your personal information.
We also make sure that all our employees are sufficiently trained and legally permitted in the protection of your personal information.
What information do we collect?
We may collect your personal data automatically or in a non-automatic way. We collect personal information about you in a variety of ways, including:
Types of information we may collect.
If you share the information of other people with us (for example, if you buy a Flow product for someone else or register someone else for a Flow app), you must ensure that they are happy for you to share their personal information with us and for us to use it in accordance with this privacy notice.
How and why do we use your information?
Who will we share your information with?
Please note, We may disclose your information to employees who are under Flow Recovery Limited, this is only used for reasonable needs.
We may share information with third parties such as service providers. For example, for the purpose of delivering and processing your order, we are required to communicate to third parties such as our couriers.
Some third-party service providers we use:
We do not share or sell your data with other third parties, except in the following cases:
When can we contact you in the future?
We'd like to send you information about our own products and services, and we may send you information about carefully chosen third parties. Unless you have indicated that you do not want to be contacted in this manner, we may do so by email or SMS. We will always ask you to confirm that you are okay with us allowing third parties to contact you through email in advance.
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or contact us
How long will we hold your information for?
We use a retention period system to guarantee that your information is only kept for as long as it is needed for the purposes it was collected for or as long as it is required by law. When your information is no longer needed, we will make sure it is securely disposed of.
How can you access and update your information?
To guarantee that the personal data we gather about you represents your preferences, we provide you control over it whenever possible. You have the right to view, update, and change the personal data we keep on you, and you can do so for some of your personal data through your Flow account.
We will only send you marketing communications if you have given us your permission to do so. If you previously indicated that you would like us to contact you but would wish to amend or revise the manner in which we do so, you can do so by:
Please note, that we do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian should contact us immediately.
Flow does not market to children through its websites, apps, or goods.